FAQs

Once you have registered your email address, please use the code NEW12 at checkout to receive a 12% discount on your order.

Unfortunately you can only use one promotion per order.

If you have any wholesale orders or inquiries, please contact our customer service team by email. To expedite your request, kindly include the specific products you are interested in and the quantities you wish to order. One of our representatives will be pleased to assist you with your needs and provide detailed information on pricing, shipping, and any additional discounts available for bulk purchases. We look forward to serving your wholesale needs and ensuring a smooth and efficient ordering process.

To determine if your dinnerware is microwave or dishwasher safe, please inspect the bottom of each item. If the product is safe for use in microwaves and dishwashers, it will be clearly marked on the underside. If there are no such indications, it should be assumed that the item is not suitable for use in microwaves or dishwashers. For your safety and the longevity of your dinnerware, please adhere to these guidelines.

If you're having trouble finding the item you need, we recommend using the Search box at the top of the page. If that doesn't yield the desired results, please don't hesitate to contact us via email at support@vancassotableware.com. Simply provide us with the pattern or item name/number, and we will promptly research its availability for you. Our team is always here to help and ensure that you find what you're looking for.

Yes, we offer a 3-month warranty on our products, which begins from the time you receive the items. This warranty covers any defects in workmanship or materials that may arise during normal domestic use. However, it's important to note that damages resulting from foreseeable wear and tear, misuse, abuse, accidents, or commercial use are not covered by the warranty. Our aim is to provide our customers with the best possible service, and we stand behind the quality of our products.

We are sorry to hear that you have received a damaged or defective item from vancasso. We aim to resolve this issue promptly and efficiently. Please follow these steps to help us assist you as quickly as possible:

Email Us: Immediately send an email to support@vancassotableware.com.

Subject Line: Include your order number for quick reference.

Email Body: Provide the following details to ensure a comprehensive evaluation:

• Quantity of the damaged or defective items

• Clear photos of the damage or defect, which are essential for our assessment.

• The color and type/model of the item(s) affected.

These details will help us understand the issue better and expedite the resolution process. Once we receive your email, we will guide you through the next steps and, if necessary, initiate a replacement or refund. If additional information is needed, we will contact you directly via email.

We understand that you may have a preferred drop-off location for your package. However, we are unable to request that the courier place packages in a specific location. The final placement of your package will be determined by the local courier's standard practices and requirements. We recommend contacting the courier directly if you have specific delivery preferences or instructions. They are best equipped to accommodate such requests based on their operational policies.

We understand that accidents happen and you might occasionally need to replace a piece from your dinnerware set. While our catalog includes sets composed exclusively of one type of item—such as plates, dessert plates, or soup bowls—we do not offer individual pieces for sale separately. If you're interested in smaller sets that include only one type of item, please contact us by email at support@vancassotableware.com to inquire about availability for specific series. We’re here to assist you in finding the perfect match for your existing set!

We understand that some of our customers in Europe may require a VAT invoice for their purchases. Please note that our product prices do not include VAT, and as such, we are unable to provide a VAT invoice. However, we can issue an invoice that includes the product prices and any taxes (if applicable) that were charged at the time of purchase. If you need such an invoice, please contact us at support@vancassotableware.com with your order details, and we will be happy to assist you.

Since 1986, vancasso has been dedicated to creating a diverse range of tableware, including porcelain, stoneware, cutlery, and cast iron products. All our items are manufactured in China, where traditional craftsmanship meets modern innovation to produce high-quality and durable products.

vancasso offers a variety of designs, from sleek modern to richly textured vintage styles, designed to enhance the dining experience. Committed to sustainability, we ensure that all processes adhere to stringent quality controls.

Choose vancasso for tableware that combines style, functionality, and exceptional value.

Before Shipping:

If you need to cancel an order, please contact us immediately at support@vancassotableware.com. If your payment has been processed but your order has not yet been shipped, we can cancel your order and refund the full amount. However, there may be a delay between the actual shipment and when the shipping notification is sent. As such, we cannot guarantee the cancellation will be successful if the order has been dispatched but you have not yet received the shipping notification.

After Shipping:

Once an order has been shipped and you have received the shipping confirmation email, we cannot cancel the order directly. Here are your options:

Reject the Package:

• Procedure: Log into the carrier's website or contact them directly to refuse the package. This will initiate the return process, and the package will be sent back to us.
• Outcome: If you successfully reject the package, we will cover the return shipping costs and issue a full refund upon receipt of the returned items.

Failed Package Rejection:

• Procedure: If you are unable to reject the package and it is delivered, please contact us to request a return authorization, following the steps outlined in our Return Policy.
• Outcome: You will be responsible for paying 50% of the return shipping costs, as detailed in the Return Charges section of our policy.

Additional Notes:

Please act promptly if you wish to cancel an order, especially if the shipment process may already be underway. This proactive approach helps avoid unnecessary shipping and return procedures.

When placing an order on our website, we offer a wide range of payment options to suit your needs. You can pay using PayPal or any of the following credit and debit cards: Visa, MasterCard, American Express, and JCB. Additionally, we support several digital and mobile payment methods including Apple Pay, Google Pay, Shop Pay, Bancontact, and iDEAL. Choose the one that's most convenient for you to securely complete your purchase.

We recommend verifying that all credit card fields are populated accurately prior to submitting your order. If you continue to experience difficulties placing your order please send us an email and a representative will be happy to assist you.

Occasionally, when using credit cards like Visa or MasterCard, the amount billed might be slightly different from what was shown during checkout. This discrepancy is often due to fees such as international transaction charges or currency conversion fees, which are determined and applied by your card issuer, not vancasso. We understand that these additional charges can be confusing and we encourage you to reach out to your card issuer for a detailed breakdown and further assistance. Please be assured that vancasso does not receive any part of these additional fees. We appreciate your understanding and are here to help with any other questions you might have.

All products sold on vancasso official website come with free shipping.

We are delighted to offer shipping to the United States, the United Kingdom, Germany, France, Italy, Austria, Belgium, Czech Republic, Denmark, Greece, Hungary, Ireland, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden, Finland, Slovakia, and Slovenia. If your country is not listed, please contact us for more information, as we are continually working to expand our delivery options to accommodate all our customers' needs. We are committed to providing excellent service and ensuring a seamless shopping experience with vancasso.

Once your order is placed, the ability to change your shipping address depends on the order's shipping status:

If a Tracking Number Has Been Issued:

Unfortunately, we cannot change the address after a tracking number has been assigned to your shipment due to logistics restrictions.

For U.S. Customers: Our deliveries are handled by UPS. We are unable to assist with address changes on orders shipped via UPS. You may attempt to contact UPS directly to request an address change, but please be aware that such modifications are rarely successful.

For European Customers: Deliveries are carried out by DPD or DHL. You have a few options to try and change your address:

• Online Modification: Log into your DPD or DHL account, locate your order, and use the option to change the address as per the website or app instructions.
• Customer Service Call: Call the DPD or DHL customer service hotline, provide your tracking number and verify your identity to request an address change.
• Email Notification: If your package is already in transit, you can use the change of address link provided in the DPD or DHL email notifications you receive about your shipment. Please note that address changes are subject to timing restrictions, and we recommend contacting DPD or DHL as soon as possible.

For UK Customers: The process is similar to that for European customers, with shipments possibly handled by YODEL, DPD, or Royal Mail. Please follow the same steps as described for European customers.

If You Have Not Yet Received the Shipping Confirmation Email:

There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at support@vancassotableware.com with your order details. Be aware that there can be a delay between the shipment of your order and the shipping notification; thus, we cannot guarantee the address can be updated in time.

Address Accuracy Advisory:

We encourage you to carefully review your shipping address before completing your purchase. Incorrect address details may lead to delivery issues for which vancasso cannot be held responsible. We appreciate your attention to this detail to help ensure a smooth delivery process. If you notice an error after your order is placed, please contact our customer service immediately to assist you with potential corrections.

The delivery time for your order varies based on your location. For customers in the US, orders typically arrive within 3-8 business days. In the UK, delivery takes 1-3 business days, while in Germany, it ranges from 2-4 business days. For other European countries, expect delivery to take anywhere from 2-8 business days. Please note that our warehouse requires 1-2 business days to process your order before it can be shipped.

For more detailed information about shipping timelines, please visit our Shipping and Delivery policy page. We appreciate your patience and are committed to delivering your order as quickly as possible.

To track your orders, click on the "Track Order" link at the bottom of our website. If your items have shipped, a tracking number will be provided. Enter your tracking number to see where your package is and when it's estimated to be delivered.

If the product you received from vancasso is broken, damaged, defective, or not as ordered, we will cover the return shipping costs. If the product is no longer needed or the wrong product was ordered by mistake, you will be responsible for paying 50% of the return shipping costs.

Please contact us within 30 days of receiving your product to initiate the return process. For detailed instructions on how to return items, including specific return shipping fees, please visit our Return and Refund Policy page. This page provides all the information you need to know about our return procedures and policies.

If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your goods.

You can visit our Return Policy page for more information, or contact our customer service directly by email.

If you purchased the Worry-Free Purchase service when placing your order in our store, you can easily submit a claim request by following the steps outlined on the document page. 👉Document

If you haven't bought this service before, please contact us via support@vancassotableware.com