Inspired by the enduring beauty of Japanese design, this 16-piece Haruka Porcelain Dinner Set combines simplicity with refined functionality. Featuring four distinct black-and-white patterns—waves, lines, clouds, and abstract forms—each piece reflects a harmony of natural beauty and artistic craftsmanship. Designed to serve four, the set includes dinner plates, salad plates, soup bowls, and cereal bowls. Crafted from durable porcelain, it’s microwave, oven, and dishwasher safe for effortless use. Stackable and space-saving, this set complements contemporary interiors and Japanese-inspired dining aesthetics.
Why Maintenance Matters
Proper care ensures the longevity and beauty of your vancasso dinnerware. Follow these tips to keep your set in the best condition.
Key Tips
1:Keep It Dry for Longevity: To maintain the beauty and quality of your dinnerware, make sure all pieces are completely dry before storing.
2:Soft Cloth: Use a soft cloth to gently wipe each piece, ensuring it's dry before storing.
3:Ventilated Storage: Store your dinnerware in a well-ventilated cupboard or shelf to prevent moisture buildup.
4:Smart Stacking: Stack your dinnerware carefully to avoid chipping or scratching. Use padding between each piece if possible.
5:Regular Checks: Periodically inspect for signs of wear or damage. Clean or replace items as needed.
6:Mild Detergents: Stick to mild detergents to maintain the original colors and finish of your dinnerware.
7:Hand Wash Recommended: For delicate items or those with intricate designs, hand washing is advised.
8:Temperature Caution: Avoid exposing your dinnerware to extreme temperatures, such as taking it directly from the refrigerator to the microwave.
Please note: PO Boxes, APO, FPO, and DPO addresses are not eligible for shipping via any method.
All orders are processed within 1–2 business days. Our warehouse handling requires an additional 1–2 business days. If you have special circumstances or requests, please leave a message in the note field when adding items to your cart.
We currently ship to the contiguous United States (excluding Alaska and Hawaii), the United Kingdom, and selected European countries. Orders are dispatched from our warehouses in the United States, the United Kingdom, and Germany, based on proximity to your delivery address.
All orders enjoy free shipping. Estimated delivery times by region:
Country/Region | Estimated Delivery Time |
U.S. (Contiguous) | 3–4 Business Days |
United Kingdom | 1–3 Business Days |
Germany | 2–4 Business Days |
Spain, France, Italy, Poland, Netherlands, Belgium, Czech Republic, Austria, Denmark, Latvia, Luxembourg, Sweden, Ireland, Lithuania, Portugal, Hungary, Greece, Slovakia, Australia | 2–8 Business Days |
Once your order has been dispatched, you will receive an email containing your tracking number and a tracking link. Please allow 1–3 business days for tracking information to become available. It is normal for updates to be delayed while the parcel is in transit.
You can track your order via the Track Order page on our website (if available) or at 17track.net.
The ability to change your shipping address depends on the order’s shipping status:
If a Tracking Number Has Been Issued:
Address changes are generally not possible once a tracking number has been assigned due to carrier restrictions.
For U.S. Customers: Deliveries are handled by UPS or FedEx. Once dispatched, we cannot change the address. You may try contacting the carrier directly with your tracking number:
For European Customers: Deliveries are carried out by DPD or DHL. Depending on parcel status, you may request changes via your DPD/DHL account, the hotline (with verification), or the link in the courier’s notification email.
For UK Customers: Deliveries may be handled by Evri (Hermes), Yodel, DPD UK, or Royal Mail. Limited redirection options may be available via each courier’s website or app. Royal Mail typically does not support address changes once dispatched.
If You Have Not Yet Received the Shipping Confirmation Email:
There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at support@vancassotableware.com with your order details. Note there can be a short delay between physical shipment and the system sending a shipping notification.
Address Accuracy Advisory:
Please carefully review your shipping address before checkout. Incorrect details may lead to delays or undeliverable packages, for which vancasso cannot be held responsible. If you notice an error after placing your order, contact our customer service promptly to explore possible corrections.
For U.S. Customers: Prices displayed for the U.S. market do not include taxes. Estimated taxes are calculated at checkout based on your shipping address. The final total will be confirmed via email or text message after purchase.
For Customers in the UK and Europe: Prices shown include all applicable taxes and import duties. You will not be charged additional fees upon delivery — there are no hidden costs.
For any shipping questions, please email us at support@vancassotableware.com.
If you are unhappy with your purchase, please contact us within 30 days of receiving your item to process a return or exchange. Requests made after 30 days will not be accepted. For initial contact, please email us at support@vancassotableware.com.
Please note: Returned items must be in unused condition, free from damage caused by improper use or handling.
1) Initiate a Return
Email support@vancassotableware.com with your order number and photos or videos of the item(s). We will review your request and determine eligibility within 2 business days.
Important: Please do not return any items before receiving our confirmation email and a prepaid label, as unauthorized returns cannot be processed.
2) Return Authorization & Shipping Instructions
3) Package Return Requirements
Ensure that the number of packages returned matches those originally received to facilitate accurate processing.
4) Refunds or Exchanges
Your returned item(s) will be inspected within 3–5 business days of receipt. Depending on the results, we will either issue a refund to the original payment method or send a replacement as requested.
5) Refund Processing Time
Refunds are processed within 2–3 business days after approval of your return. Please allow up to 7 additional business days for your bank or payment provider to complete the posting of funds.
6) Exchange Shipping Costs
vancasso will cover the shipping costs for any items sent out as replacements.
Charges for returning items depend on the reason for the return and are applied per package:
Due to Our Error (e.g., incorrect products or quality issues):
We will cover the full cost of the product and the return shipping fees for each package.
Due to Buyer’s Reason (e.g., dislike, ordered the wrong product):
For returns initiated due to buyer’s reasons, customers are responsible for covering 50% of the return shipping fees. The following rates already reflect this adjustment:
Unless otherwise stated, return shipping costs will be deducted from your refund amount.
If you do not receive your refund within the specified time, please check your bank account again and contact your card issuer or bank. If the issue persists, reach out to us at support@vancassotableware.com.
Before Shipping:
If you need to cancel an order, please email us immediately at support@vancassotableware.com. If your payment has been processed but your order has not yet shipped, we can cancel and issue a full refund. Please note there may be a delay between physical shipment and the system sending a shipping notification; in such cases, cancellation is not guaranteed.
After Shipping:
Reject the Package (before delivery):
Failed Package Rejection (delivered):
We reserve the right to update or modify this Return & Refund Policy at any time. The latest version will always be available on this page and applies to returns initiated after the effective date of the update.
For any questions about returns or exchanges, please contact us at support@vancassotableware.com.
Me ha encantado. Muy bonita, tal y como aparece en las fotos y venía perfectamente embalada y protegida, así que no se ha dañado ninguna de las piezas. Lo único es que no me ha llegado hace 8 días, me ha llegado una parte ayer y otra hoy. Pero era más o menos el tiempo de envío previsto
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